Shipping

Processing time

Processing time varies based on project type. Most projects, with the exception of custom invitation suites, are completed within 2-4 weeks. Rush orders may be available. Please contact me before ordering if you need to rush your order to check for availability. Rush fees do apply.

Estimated shipping times

United States: 2-5 business days (standard shipping)

I'll do my best to meet shipping estimates, but I cannot guarantee them. Actual delivery time will depend on the shipping method you choose. Rush delivery is available for an additional cost.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. Ink & Matter is not responsible for delays due to customs.

Returns, Exchanges & Cancellations

I gladly accept returns, exchanges, and cancellations if:

  • Buyer contacts Ink & Matter within 14 days of delivery
  • Items are shipped back within 30 days of delivery
  • Cancellations are requested within 24 hours of purchase

The following items can't be returned or exchanged

Unless they arrive damaged or defective, I cannot accept returns for:

  • Custom or personalized orders
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order. I am always happy to help!

Privacy Policy

I will only use your shipping and billing address, and contact information:

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)